Terms & Conditions

We very much look forward to welcoming you to the Cranmore Bed & Breakfast.  We will do our very best to ensure you have a wonderful stay with us.  The Cranmore Bed & Breakfast is situated in beautiful Torquay, at the heart of the English Riviera, in the county of Devon. The gentle climate, stunning views, delightful parks and gardens make Torquay a place where you can relax and be entertained.  Torquay is the perfect base to discover the rest of Devon from moor to sea and being based where we are you don’t need to use your car with having a train station and bus stops in walking distance to various places within Torbay and further.

These are our terms and conditions.  When you make your booking, you are entering into an agreement with us.


Full details, name, address and contact number will be taken.  Valid credit or debit card details must be provided, at time of booking, in order to secure the reservation. We will use this card to take a refundable deposit equivalent to the room(s) one-night rate.

Full payment of the reservation will be debited from the credit or debit card provided 7 days prior to your arrival date.

We reserve the right to cancel a reservation if payment is not received by the due date.

Guest I.D.

Guests must show picture identification on arrival. For overseas guests we require sight of and details from a valid passport; Nationality, Passport number, Visa number (if applicable), Signature.

Cancellation by guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation less than 7 days prior to the scheduled date of arrival no refund will be given and the full charge incurred. No refund will be offered for no-shows or early departures.  Changes or amendments to the reservation will be reviewed on an individual basis.  These may be termed as cancellations with no refund offered.

Non-availability of Accommodation

Should it become necessary for us to cancel a booking we will contact you immediately.  Any payments made will be refunded in full. Should you wish us to, we will attempt to book you into another local bed and breakfast of a similar quality, in a similar standard of room(s). If this was not possible or acceptable to you we would refund monies paid by you for the reservation. Our liability will not extend beyond these conditions.

Substantial changes requested by guest

A “substantial change” means a change of date, a change to duration of stay or a reduction in the number of rooms originally booked. Any substantial change to a booking must be requested verbally and then in writing. Notice of substantial change will only be effective on the day that it is received in writing. Any request for a substantial change will be reviewed on an individual basis and agreed where it is possible to do so.

For all substantial changes notified within 7 days of arrival, we are entitled to charge the full cost of the rooms affected. Where any change or cancellation affects the number of group members, we will recalculate the cost of the arrangements and re-invoice you accordingly.


Payment is due 7 days prior to arrival. We accept cash or visa debit/credit card - no charge. For those guests wishing to pay cash, valid debit or credit card details must be provided at time of booking, but cash payment on arrival accepted instead.


We strongly recommend that guests purchase travel insurance.

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur, especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.


You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £30.00 per set plus any additional costs incurred, such as locks having to be changed.


We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves whilst acting in the course of our duties.

Termination Policy

Cranmore Bed & Breakfast reserves the right to terminate without notice an individual’s stay due to unacceptable behaviour or as a result of actions which are likely to endanger or offend others. In such circumstances any outstanding account must be settled, no refunds will be made.


Smoking, including the use of e-cigarettes, is NOT permitted within any part of the Cranmore Bed & Breakfast. Please note that offending guests will be asked to leave immediately and will be liable for professional cleaning of any rooms affected as necessary.  In the event you are asked to leave, any outstanding nights booked will not be refunded.

Substance misuse

We have a zero-tolerance approach to anyone suspected of or found to be taking, using or smoking any type of recreational drugs on our premises.  Guests found to be breaking this house rule will be subject to the termination policy above and where applicable charged for professional cleaning of the affected room(s).

Car Parking

We have 3 parking spaces available at the front of the Cranmore Bed & Breakfast. These spaces cannot be pre-reserved and are on a first come first served basis. Cars are parked here at owners’ risk. There is free parking available on the street in and around the area and we will endeavour to help you find a suitable space whenever possible.


We welcome children of 12 years and older.  Please note that we will not be held responsible for any children left unattended.


We do not accept stag, hen or group bookings.


Pets are not permitted.

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of £6.50 to cover postage and packaging.

Missing Items

We reserve the right to charge for missing items.


We reserve the right to change our prices at any time. This does not affect bookings already made.

Data protection

Please refer to our Privacy Policy.

Wi-Fi Access

The provision of Wi-Fi services (excluding some restricted sites) are provided free of charge.  However, we ask that due care and consideration is given to the amount of time taken downloading all data and that all sites visited are of legal status only.  Any downloads will be the sole legal responsibility of the operator.  For safety purposes laptops should be turned off when left unattended. 

Hot Takeaway Food

It is important that rooms and furnishings remain clean and fresh for the benefit of all guests.  Therefore, the consumption of hot takeaway food is not permitted in the bedrooms.